Customer Support Lead

The Company

Our client is a market leading manufacturer. To maintain their high standards, they are looking to recruit a Customer Support Lead.

The Role

• Will manage a consistent, competent and customer focused team.
• Always prioritising customer needs ensuring clear communication for the customer.
• Oversee day to day performance of the team.
• Maintain compliance with defined KPI’s and drive performance against key metrics.
• Provide coaching, training and reviews.
• Managing customer experience and resolving issues.
• Liasing with a range of departments to do this.

The Person

• Previous experience in a similar role.
• Excellent communicator both in written and verbal forms.
• Ability to manage and prioritise a busy workload and team.
• Excellent attention to detail.

The Benefits

• You will be working for a well-established growing employer.
• An excellent salary.
• A good pension scheme.
• A company experiencing continued growth, expansion and investment.
• The company are fully compliant with the latest health and safety requirements for current safe working practices.